Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from us - https://www.dogdigs.uk - Dog Digs.
Personal information we collect
When you visit Dog Digs, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as āDevice Informationā.
We collect Device Information using the following technologies:
- āCookiesā are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- āLog filesā track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- āWeb beaconsā, ātagsā, and āpixelsā are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as āOrder Informationā.
Creating a Dog Digs account on our store enables you to save this information for the next time that you come back to us. You can delete this by going to your account settings and selecting delete my account. This will then remove your details from the system.
When we talk about āPersonal Informationā in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your Personal Information?
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information (of those who have opted in to marketing) toĀ provide you with information or advertising relating to our products or services. This could includeĀ communicating exclusives, updates, offers, or other information we feel you might find interesting. We also use Order Information to screen our orders for potential risk or fraud. You can stop the above at any time by contacting us at hello@dogdigs.store or by clicking unsubscribe at the bottom of our marketing emails. Please allow 2 working days for this to be processed if contacting us directly via email.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).Ā
One of the ways we will keep you up to date with Dog Digs is using retargeting. You will come across this retargeting on other websites such as Google, Facebook, and Instagram. By looking at the products you have viewed or purchased on our website, our aim is to show you products we feel would be of interest to you through the company advertising systems described in this policy.Ā
Sharing your Personal Information:
We share your Personal Information with third parties to help us use your Personal Information, as described above. We have listed below the third parties which whom we share your personal data with.
We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use Facebook & Instagram to also help us understand how our customers use our site - you can read more about how Facebook & Instagram uses your Personal Information on the following websites -Ā
Facebook - https://www.facebook.com/privacy/explanation
Instagram - https://help.instagram.com/155833707900388
Pinterest Analytics - We use Pinterest Analytics to help measure how users interact with our websites. - https://policy.pinterest.com/privacy-policy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiativeās (āNAIā) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
Facebook and Instagram - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Pinterest -Ā https://help.pinterest.com/en/article/do-not-track
Email - Opt-out upon receipt of the marketing email by selecting unsubscribe or by emailing us at hello@dogdigs.store
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Allianceās opt-out portal at: http://optout.aboutads.info/.
Social Media usage:
By interacting with us on social media, (this may includeĀ following us, liking our posts, commenting, tagging us, retweeting), you are giving your consent for us to interact with you on these social platforms and are also giving us access and permission to process any of your data which is accessible on social media.
Your interaction with us on social media may also mean that you post photos or videos of our products. We will ask for your consent to us using your photographs in our products, royalty-free - for the purpose of advertising and endorsing Dog Digs.
However, if you decide you would not like us to share your images or contributions after giving your consent,Ā then please email us atĀ hello@dogdigs.storeĀ and we will stop this immediately.
Do not track
Please note that we do not alter our Siteās data collection and use practices when we see a Do Not Track signal from your browser.
Security:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Ā Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The right to access your personal information:
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted (the right to erasure). If you would like to exercise this right, please contact us by email to Tom James -Ā Ā hello@dogdigs.storeĀ or by mail -
39 locks Crescent, Brighton, BN41 2AD, United Kingdom
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.Ā
If you have opted in to marketing, we will keep you on our email database until you unsubscribe or ask to be removed.
Minors:
The Site is not intended for individuals under the age of 16 and we do not intentionallyĀ collect data from minors. If you are under 16 years old then we ask you not to use the Site and not to enter any personal information including your email address, address, name, username, or telephone number. If it is brought to our attention that we have personal data of a minor then that information will be removed immediately.Ā
Changes to our policy:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by directing an email to Tom James - eāmail -Ā hello@dogdigs.uk or by mail using the details provided below:
Office Address:
39 locks Crescent, Brighton, BN41 2AD, United Kingdom
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